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Notifications tell you when something needs your attention, for example when an agent stops, runs out of contacts to call, or one of your phone numbers is flagged as spam. They appear in the Callers dashboard for your account.

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View notifications

Click Notifications (the bell) in the sidebar. A dot shows when you have unread notifications.
  • Click a notification to mark it as read. Notifications that mention an agent link to it.
  • Click Mark all as read to clear the unread count.
Each notification is marked as success, info, warning, or error, so you can scan for problems quickly.

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Notification types

Every notification appears in the Notifications panel (the bell in the sidebar). What to do about each one:
  • Agent deactivated unexpectedly: check the reason shown, for example no contacts left to call.
  • Activation or deactivation failed: fix the error shown, then try again.
  • No or low pending contacts: upload more contacts so calling doesn’t stop. See Uploading contacts.
  • Missing variables: add the missing columns to your contacts, or mark the variables as not required. See Variables.
  • Forwarded call unanswered: check that the transfer destination is staffed. See Call transfers.
  • Phone number flagged as spam: replace or rest the number. See Phone numbers and caller ID.
  • WhatsApp template approved: the template is ready to use. See WhatsApp.
Agents were called campaigns in earlier versions of Callers, so some notification text still says “Campaign”.

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Get alerts outside the dashboard

In-app notifications appear only in the dashboard. To send events to other tools:
  • Slack. Connect Slack in the App Center to post agent updates to a channel. See Slack.
  • Webhooks. Send call and conversation events to your own systems. See Webhooks.
  • Usage limits on subaccounts. Agencies can turn on Send notification for a subaccount’s outbound usage limit. See Managing subaccounts.

Scheduling and retries

Why agents stop when no contacts are eligible.

Uploading contacts

Add more contacts to an agent.