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White-labeling enables you to rebrand the Callers platform with your own logo, company name, and custom domain. This creates a seamless branded experience for your clients across the login page, dashboard, and entire platform.

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Prerequisites

Before you begin: You’ll need a custom domain purchased through a web hosting service or domain registrar (e.g., GoDaddy, Namecheap, Google Domains). Make sure you have access to your domain’s DNS settings to complete the setup.

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How to Set Up White Labeling

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Step 1: Access Account Settings

Navigate to Settings from the left sidebar and open the Account section.
white label settings

Settings → Account

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Step 2: Customize Your Branding

In the Account section, you can customize:
  1. Logo — Click the logo placeholder (labeled “Replace”) to upload your company logo
  2. Account Name — Update the account name field with your company name
  3. Custom Domain — Click the Connect button in the “Connect a custom domain” section

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Step 3: Connect Your Domain

After clicking Connect, enter the domain you own in the provided field.
domain setup

Enter your domain

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Step 4: Configure DNS Records

Once you submit your domain, the system will provide DNS configuration details. You need to add an A record to your domain’s DNS settings.
dns configuration

Add A record to your DNS

  1. Go to your domain registrar’s DNS settings (e.g., GoDaddy, Namecheap, Cloudflare)
  2. Add a new A record with the provided values:
    • Name/Host/Alias: The subdomain (e.g., app)
    • Value/Points to: The IP address provided by Callers
  3. Copy and paste the exact values shown in the platform
  4. Click A record added to proceed

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Step 5: Wait for Verification

After adding the DNS record, your domain will enter a verification process.
domain verification

Domain verification pending

Domain verification can take up to 48 hours to complete. The status will show as “Pending” during this time. You’ll be notified once the domain is successfully connected.

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Results

Once your white-label settings are configured, your custom branding will appear throughout the platform:

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Login Page

Your login page will display your custom logo and company name (e.g., “Welcome to Demo”).
login page branding

Branded login page

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Platform Dashboard

Your logo and company name will appear in the top-left corner of the dashboard and throughout the interface. The custom domain will be shown as “Connected” in your account settings.
platform branding

Branded platform interface

Your custom domain will be displayed in the Custom Domain section with a green “Connected” status once successfully configured.

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API Access with Custom Domain

After successfully adding your custom domain, all API calls can be made using your new domain instead of the default Callers domain.

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API Endpoint

Once your custom domain is connected, you can access the API documentation and make API calls using your custom domain: 
https://[your-custom-domain]/api/openapi
Replace [your-custom-domain] with your actual custom domain (e.g., if your domain is app.example.com, the API documentation would be available at https://app.example.com/api/openapi). All API endpoints will work with your custom domain, allowing you to maintain a consistent branded experience across both the web interface and API integrations.