Analytics

​

Overview

• The Analytics module is powered by an enterprise-grade BI tool fully integrated into the Callers platform. This powerful addition gives users access to real-time statistics, performance metrics, and actionable insights; all from a single interface. Whether you’re tracking campaign effectiveness, monitoring usage patterns, or identifying trends, the analytics dashboard makes it easy to visualize and interpret your data. The result: faster, smarter decision-making for your team.

​

Key Capabilities

• Real-Time Dashboards: Monitor key metrics across live and historical campaigns with visual dashboards that auto-refresh with new data.
• Filter & Segment: Filter data across date ranges, campaigns, users, or call outcomes to refine your reports.
• Export Reports: Download charts and datasets in multiple formats for sharing or deeper analysis.
• Drill-Down Capabilities: Click into visualizations to explore detailed breakdowns by agent, time, or customer segments.

​

Use Cases

• Campaign Optimization: Identify which scripts or steps yield the best engagement or conversion rates.
• Operational Monitoring: Track assistant usage, call volume, average duration, and abandonment rates.
• Trend Analysis: Spot patterns in user behavior or call outcomes over time.

​

Getting Started

• Use the dropdown at the top to select a prebuilt dashboard view.
• Use the filter icons on each chart to adjust the data by time range, campaign, or other dimensions.
• Click the menu icon ⋮ to download charts as CSV, Excel, or image files for further analysis or reporting.