Resources
Changelog
Track the latest features, improvements, and updates to Callers
Features:
- Improve campaign history loading performance for faster navigation
- Trigger warm transfer message playback by pressing a key for enhanced call control
Features:
- Enable user-level access control to show or hide phone numbers for enhanced privacy
- Enable keypad input on individual steps and campaign-wide for enhanced interactive call flows
- Implement warm transfer functionality for seamless call handoffs
- Add password reset and welcome message capabilities via email
Features:
- Enhance response viewing with improved interface and functionality
- Increase maximum daily call attempts up to 30 for high-volume campaigns
- Improve default logo quality on authentication pages
- Remove concurrent call limits for new campaigns by default
- Optimize warm transfer message playback for compatibility with Argentinian phone providers
- Allow longer text in “Additional Rules” section for detailed campaign configuration
Features:
- Fix webhook notifications for voicemail detection from Twilio and SIP integrations
- Generate appropriate text when tool calls are made without reaching the target step
- Add X-Signature field to API Builder headers for enhanced security
- Mark all notifications as read with a single action
- Prevent crashes when conversation flow titles are missing
- Fix Swagger documentation for voice creation endpoints
- Correct Total Dial Attempts maximum value saving functionality
Features:
- Launch App Center with comprehensive integration management
- Set action card loading states based on integration data availability
- Fix infinite action card loading issues
- Add new Apps icon for App Center sidebar navigation
- Improve modal positioning for better user experience
- Move API Keys from App Center to Settings for better organization
- Rename integration hub to “App Center” for clarity
- Hide “Read Help Doc” button for custom domain users
- Display Active Piece actions in call transcripts
Features:
- Enhance interruption handling with improved message playback
- Skip unplayed messages during interruptions for cleaner call flow
- Fix incorrect played duration calculations for interruptions
- Implement uninterruptable delays for critical call segments
- Add delay after step completion for better pacing control
Features:
- Launched our new Integration Center featuring 300+ native integrations (available in closed beta only)
Features:
- Added a settings for campaigns to leave voicemail messages when reaching an answering machine
Features:
- Enhanced “Call Later” status (formerly “Call me Later”) with improved call details and context
- Implemented multi-permission support allowing users to have multiple permission roles
- Launched rebrand to Callers AI with refreshed visual identity and user experience
Features:
- Choose from three dialing strategies to optimize your call success: Load Balanced for maximum distribution, Prefer Local Numbers for higher pickup rates, or Auto-Optimize for AI-powered balance
- Open campaigns in new tabs for easier multitasking
Features:
- End calls directly from your script with a new End Call step for better call flow control
- Export more detailed data with events information now included in contacts and calls CSV exports
Features:
- Easily set how long we store your call recordings and transcripts directly from the settings page
- Added an option to prevent interruptions during your greeting message for smoother call starts
- New Notifications Center keeps you informed about campaign changes and errors (Limited beta only)
Features:
- Webhook payloads now include organization names and the ‘phoneTo’ field for better tracking
- More voice options from TTS vendors are now available through our API
Features:
- Create flexible call schedules with different time ranges for each day
- View all campaign variables in a convenient new modal
- Access advanced interruption settings right in your campaign settings
- Webhooks now include an ‘isIncoming’ field to identify call direction
- SIP numbers are automatically removed when deleting their associated SIP connection
- Agencies can enable or disable phone number selection in campaigns
- Enjoy our improved analytics dashboard interface
- Easily reset to default prompts when changing question types in post-call analysis
Features:
- You can now edit SIP settings and test SIP connectivy direclty from the SIP setup page
Features:
- We’ve added organization-level webhooks for better integration
- You can now set limits on concurrent calls at the account level
- Agencies can now show or hide the option to limit concurrent calls from their sub accounts
- Manage sub accounts and SIP integrations easily with our new API
- Voice management via API is here! Add cloned voices and tweak settings using voices from ElevenLabs or Cartesia
Features:
- Built-in Caller ID Spam Checker - check if your phone numbers are considered spam
Features:
- Organize campaigns into groups with a new user interface
- Set permissions for accounts and sub-accounts directly from the interface
- Utilize advanced webhooks for enhanced integration capabilities
- Enjoy a refreshed and modernized account settings interface
- Extract information from call transcripts within the Actions feature
- View accurate hangup reasons for SIP calls displayed correctly
Features:
- See detailed descriptions of changes in the campaign history dropdown
- Add keywords to enhance speech recognition accuracy
- Personalize your profile with a user profile picture
Features:
- Access a new Knowledge Base interface for managing information
- Gain insights into script interactions with detailed step-by-step data
- Understand call outcomes with reasons for “Interested” or “Not Interested” statuses
Features:
- Log in seamlessly with Single Sign-On (SSO) support
- Use variables from scripts in Actions, along with numerous enhancements
Features:
- Manage team members more effectively with an updated Members tab in Settings for subaccounts
- Test calls directly within the script interface for a smoother workflow
- Access script versions for all campaigns and restore older versions as needed
- Update call statuses and retrieve status changes via an external API
Features:
- Manage script blocks more efficiently by moving entire blocks with subflows
- Set patience levels for individual steps or entire campaigns to control pacing
- Control campaigns via public API: start, stop, and add interest criteria
Features:
- Use variables and instructions to customize scripts dynamically
- Brand your domain with Whitelabel support (available once migrated from Auth0)
- Duplicate campaigns across subaccounts for easier management
Features:
- Define maximum call attempts at the organization level for better control
- Retrieve call recording URLs through a public API for easy access
Features:
- Add new nodes anywhere in the script for greater flexibility in design
Features:
- Monitor usage with a new Usage tab for detailed insights
- Enhance SIP calls with background noise for a more natural experience
Features:
- Integrate multiple webhooks to streamline external communications
Features:
- Track calls with a new “completed” status for better reporting
- Allow duplicate contacts in campaigns for increased flexibility
Features:
- Transfer calls via SIP REFER, supporting Telnyx integration (no UI yet)
Features:
- Analyze call performance with comprehensive call statistics
- Connect multiple SIP connections to the same account for enhanced call forwarding
Features:
- Track statuses of forwarded calls for improved call management
Features:
- View an “Events” column in both incoming and outgoing campaigns for detailed tracking
- See paused campaigns (per schedule) in green on the campaigns list and sidebar
- Sort campaigns by type, name, or status for easier navigation
Features:
- Add post-call questions that connect or disconnect from script steps
- Search contacts based on answers to post-call questions
- View archived contacts in a dedicated tab for better organization
- Receive extended status updates via Webhook and Slack integrations
- Sort and filter incoming campaign data by date for detailed analysis
- Display a “failed” status for campaigns that encounter issues
Features:
- Filter campaign statistics by date for tailored insights
- Access and search campaign events through a new API feature
Features:
- Filter contacts by their last call attempt for targeted follow-ups
- View usage history (exclusive to Admins) for account oversight
- Benefit from a revamped summary generation process
Features:
- See updated SMS statuses synced with Twilio (queued vs. sent) via webhook
- Set maximum concurrency limits for campaigns through the UI
Features:
- Delete SIP phone numbers directly from the interface
- Add phone numbers to SIP with an improved input experience
- Support multiple languages for broader accessibility
- Archive campaigns without altering their status
Features:
- Enjoy a redesigned call badges interface for better usability
Features:
- Archive entire organizations for streamlined account management
- Classify immediate hangups as “Call me later” or “Not Interested” for clarity
- Introduce a new IVR status for enhanced call handling
Features:
- Retry calls marked as “Call me later” to improve outreach
- Support French and Portuguese languages, customizable per account
Features:
- View campaign-level column statistics for deeper insights
- Access a scenarios bank for pre-built script options
Features:
- Confirm actions like reverting, canceling campaigns, or deleting contacts with a dialog box
- Hover over call dates to view webhook logs instantly
- Save campaign drafts automatically (no UI visible)
- Monitor billing cycles directly from the interface
- Enable Spanish language support for broader reach
Features:
- Experience a revamped post-processing system with improved logic
- Receive Slack notifications and filter webhooks with greater granularity
Features:
- Manage multiple organizations in separate browser tabs with URL-based account selection
- See “Answered” or “Not answered” labels on forwarded call transcripts
- Search calls by contact name for quicker access
Features:
- Use authenticated SIP via Twilio for secure call handling
- Focus on error details automatically when saving fails
Features:
- Export CSV files including answers to key questions for detailed reporting
Features:
- Send SMS using node IDs for precise targeting
- Add optional text to Goto updates for more context
- Detect voicemails with Callers’ system instead of Twilio’s
- Review interest criteria and key questions with a dedicated screen and modal
- Include multiple SMS messages within a single script
- Enhance the “Make a key question” modal for better usability
Features:
- Set account limits to manage resource usage effectively
- Support international phone numbers for global outreach
- Export contacts as CSV files from outgoing campaigns
- Generate scripts with GoTo nodes included automatically
- Include variables in script generation for dynamic content
- Retry script generation automatically if it fails
Features:
- Create advanced scripts with Go To edges for complex flows
- Generate scripts directly from a text prompt
Features:
- Track and display branch IDs in call transcripts for clarity
- Search contacts within incoming campaigns for easier management
Features:
- Manage sub-accounts for hierarchical organization control
- Display branch titles in transcripts for detailed tracking
Features:
- Forward calls to other numbers or systems seamlessly
Features:
- Monitor campaign-level errors for proactive troubleshooting
- Support new Calendly event types like group and round-robin meetings
- Validate required fields in Calendly integrations for accuracy
- View summaries with special boxes for meetings and SMS, ordered by script sequence
Features:
- Added new feature for testing purposes