Using Callers
Reporting Call Issues
If you ever run into any problems during your call, we want to hear about it. Your feedback is invaluable in helping us identify and address issues, ensuring that your experience with our service is smooth and productive. Follow the steps below to let us know, so we can continue to enhance Callers for all users.
Select Relevant Contact
- On the campaign dashboard, select the contact associated with the reported call issue.
Select the relevant contact from campaign dashboard
Identify The Call
- Within the contact window, select “Call Attempts”.
- Select the affected call by clicking the call duration button on the right.
Go to *Call Attempts* tab and select the call transcript to be reported
Submit report
- Scroll to the bottom of the call transcript and click on the “Report” button.
Press *Report* at the end of the call transcript
- In the report options, select all categories that apply to the issue. If your issue isn’t listed, choose “Other”. If “Other” was selected, a text box will appear for you to provide a detailed description of the issue.
- After detailing the issue and selecting the applicable categories, click “Send report” to submit.
Check the relevant categories for this report and press Send Report