Select Relevant Contact
- On the campaign dashboard, select the contact associated with the reported call issue.
Select the relevant contact from campaign dashboard
Identify The Call
- Within the contact window, select “Call Attempts”.
- Select the affected call by clicking the call duration button on the right.
Go to *Call Attempts* tab and select the call transcript to be reported
Submit report
- Scroll to the bottom of the call transcript and click on the “Report” button.
Press *Report* at the end of the call transcript
- In the report options, select all categories that apply to the issue. If your issue isn’t listed, choose “Other”. If “Other” was selected, a text box will appear for you to provide a detailed description of the issue.
- After detailing the issue and selecting the applicable categories, click “Send report” to submit.
Check the relevant categories for this report and press Send Report