Reporting Call Issues

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Select Relevant Contact

• On the campaign dashboard, select the contact associated with the reported call issue.

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Identify The Call

• Within the contact window, select “Call Attempts”.
• Select the affected call by clicking the call duration button on the right.

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Submit report

• Scroll to the bottom of the call transcript and click on the “Report” button.

• In the report options, select all categories that apply to the issue. If your issue isn’t listed, choose “Other”. If “Other” was selected, a text box will appear for you to provide a detailed description of the issue.
• After detailing the issue and selecting the applicable categories, click “Send report” to submit.