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Account-wide settings live on the General tab of Settings. Click your name at the bottom of the sidebar, choose Settings, and stay on General. The Account section at the top holds your account name and, in a main account with white labeling, your logo and custom domain - see White Label. Below it are the settings on this page.
Retention period, Restrict Support Access, Multi-Factor Authentication (MFA) and Webhook Signature on the General tab

Account settings on the General tab

Retention period, Restrict Support Access and Multi-Factor Authentication (MFA) are shown to admins. An admin whose Manage account settings permission is turned off can see them but not change them - see Access Permissions.

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Retention Period

How long call recordings and transcripts are kept: 90 days, 180 days, 1 year (default), 2 years to 5 years, or Custom. A custom period is set in days, with a minimum of 5 - an empty or smaller value falls back to 1 year. The change is saved as soon as you pick a value. Recordings and transcripts older than the retention period are deleted. Contacts and call details such as status and duration are kept.
Shortening the retention period also applies to existing calls, and deleted recordings and transcripts can’t be restored.
Each account - including each subaccount - has its own retention period.

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Restrict Support Access

Turn this on to keep support staff and account managers out of your account. If you need help from a specific support person, invite them on the Members tab - as a member, they can access the account again.

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Multi-Factor Authentication (MFA)

Turn this on to require every member of this account to enter a code from an authenticator app each time they log in. It applies from each member’s next login, including logins with SSO. Admins of a main account who work in its subaccounts follow their own account’s MFA setting.
  • First login: The member sees Set up two-factor authentication. They scan the QR code with an authenticator app, such as Google Authenticator, or type in the manual entry key, then enter the 6-digit code and click Verify & continue.
  • Every login after that: They enter the 6-digit code from the app under Two-factor authentication and click Continue.
There are no backup codes. If a member loses access to their authenticator app, an admin opens the Members tab, chooses Reset MFA in the member’s ⋯ menu, and the member sets up the app again at their next login. Accounts that use SSO don’t have this menu - contact support instead. Each subaccount turns MFA on or off separately.

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Webhook Signature

Every request sent to your webhook endpoints is signed, so you can check that it comes from Callers. Click Show HMAC Secret to see and copy the secret key. See Validating Webhook Signatures.