Plivo Integration

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Prerequisites

• A Plivo account
• Access to Plivo Console
• Your Callers account credentials

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Step 1: Configure SIP in Callers

1. Go to the Integrations tab in Callers
2. Click Connect under SIP Integration
3. Configure your SIP with the following settings:
   • URL: Use Plivo’s SIP endpoint: sip.plivo.com
   • Port: 5060 (default)
   • Username: Your Plivo SIP endpoint username
   • Password: Your Plivo SIP endpoint password
   • Enable SIP Diversion Header for authenticated outgoing calls

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Step 2: Create SIP Endpoint in Plivo

1. Log in to your Plivo Console
2. Navigate to Voice > SIP Endpoints
3. Click Add New Endpoint
4. Configure the endpoint:
   • Endpoint Name: Choose a descriptive name (e.g., “Callers-Integration”)
   • Username: Create a unique username
   • Password: Generate a strong password
   • Under Advanced Settings:
     • Set Transport to UDP

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Step 3: Purchase and Configure Numbers

1. In Plivo Console:
   • Go to Phone Numbers
   • Click Buy Numbers
   • Search and purchase desired numbers
2. For each number:
   • Click on the number to configure
   • Under Voice Settings:
     • Set Application Type to “SIP Endpoint”
     • Select your created endpoint
     • Configure failover settings if needed

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Step 4: Configure Numbers in Callers

1. Return to Callers’ Integrations tab
2. Go to the Phone numbers section
3. Click Add SIP Numbers
4. For each number:
   • Enter the full E.164 format (e.g., +12025550123)
   • Select “Plivo” as the provider
   • Enable “Use for outbound calls” if needed

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Important Notes

• Authentication: Use username/password authentication
• Call Capacity: Unlimited concurrent calls by default
• Call Recording: Available through Plivo’s platform
• Failover: Configure application failover in Plivo console