Commpeak Integration

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Prerequisites

• A Commpeak account
• Access to Commpeak Portal
• Your Callers account credentials

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Step 1: Configure SIP in Callers

1. Go to the Integrations tab in Callers
2. Click Connect under SIP Integration
3. Configure your SIP with the following settings:
   • URL: Use sip.commpeak.com
   • Port: 5060 (default)
   • Username: Your Commpeak SIP username
   • Password: Your Commpeak SIP password
   • Enable Tech Prefix if provided by Commpeak
   • Enable SIP Diversion Header for authenticated outgoing calls

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Step 2: Set Up SIP Account in Commpeak

1. Log in to Commpeak Portal
2. Navigate to Setup > SIP Accounts
3. Click Add New SIP Account
4. Configure the account:
   • Set a descriptive name
   • Note down the username and password
   • Save your credentials

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Step 3: Purchase and Configure Numbers

1. In Commpeak Portal:
   • Go to Numbers
   • Click Buy Numbers
   • Search and purchase desired numbers
2. For each number:
   • Click on the number to configure
   • Under Routing:
     • Select your SIP account
     • Configure failover if needed

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Step 4: Configure Numbers in Callers

1. Return to Callers’ Integrations tab
2. Go to the Phone numbers section
3. Click Add SIP Numbers
4. For each number:
   • Enter the full E.164 format (e.g., +12025550123)
   • Select “Commpeak” as the provider
   • Enable “Use for outbound calls” if needed

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Important Notes

• Authentication: Use username/password authentication
• Tech Prefix: May be required for certain routes
• Call Capacity: Based on your account settings
• Quality Routing: Automatic least-cost routing