> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callers.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Changelog

> Track the latest features, improvements, and updates to Callers

<Update label="Aug 3, 2026" description="19411">
  **Features:**

  * Studio Chat now available for email campaigns
  * Actions support in chat campaigns
  * MVP for AI-powered campaign ideation
  * Human approval step for campaigns
  * Extended Follow-Up and Drop-Off Cadence to 14 days
  * State-level DNC (Do Not Call) coverage
  * Redesigned script blocks in campaign canvas
  * JSON auto-format button in JSON editors
</Update>

<Update label="Jul 27, 2026" description="19061">
  **Features:**

  * Background sound upload for campaigns
  * Screening detection
  * Redesigned Actions modal
  * Enhanced sensitive content masking, with redacted-message display for deleted transcripts
  * Search archived contacts in Global Search
  * Added Argentina, Chile, and Peru Spanish locales to the public API
  * Reorder controls for widget form elements
</Update>

<Update label="Jul 20, 2026" description="18711">
  **Features:**

  * Split Traffic: run multiple campaign versions concurrently
  * Widget theme designer with campaign-level theme editing
  * Start incoming widget campaigns without a phone number
</Update>

<Update label="Jul 13, 2026" description="18361">
  **Features:**

  * Widget added as a campaign type
  * Sensitive content masking controls
  * Faster Campaign AI Chat response times
  * Playground UI update
  * Illustrated empty state in the Connect Widget modal for unsaved campaigns
</Update>

<Update label="Jul 6, 2026" description="18011">
  **Features:**

  * Split Versions for campaigns
  * CM6 JSON template editor with variable badge rendering
  * Studio Chat now aware of current page context for better disambiguation
  * Call max duration setting for incoming campaigns
  * Schema designer for array transcript action variables
  * Translate campaign widgets in the composer translate tool
  * Redesigned integration cards, Connected Apps category, and connected action element
</Update>

<Update label="Jun 22, 2026" description="17311">
  **Features:**

  * New web SDK call panel
  * Speech Recognition Vocabulary editor in agent settings
  * Multi-factor authentication (MFA) support
  * AI button for generating mock variable values
  * Optional Cloudflare Turnstile captcha for web-call widget
  * Cal.com meetingUrl exposed as webhook variable
  * Copy-to-clipboard button in integration test response viewer
  * Your changes and Base version badges in campaign AI chat
</Update>

<Update label="Jun 8, 2026" description="16722">
  **Features:**

  * Email script attachments
  * User-level permission to hide transcripts and recordings
  * Revert notice and Revert button in Callers Studio
  * Nested scripts indicator in insights mode
  * Smoother table header sticky positioning across pages
  * Incoming calls now fail with a specific reason when pre-call actions fail
  * Versions bug fixes
  * Fixed Google Sheets trigger contact mapper path
  * Fixed missing summary columns in campaign CSV export
  * Fixed web test calls failing when pre-call actions require prompt variables
</Update>

<Update label="Jun 1, 2026" description="16414">
  **Features:**

  * Unified test call view with tabs for telephony and web
  * Reusable widget templates across campaigns
  * Improved noise reduction
  * Male and female voice separation in the UI
  * Changes modal with differences highlighted and description display for Callers Studio
  * Inbound SIP headers now support multiple prompt variable formats
  * Flexible SMS cadence with drop-off follow-up
</Update>

<Update label="May 25, 2026" description="16012">
  **Features:**

  * Email campaigns
  * Polished widget step and widget editor
  * Campaign group exposed on public API with filtering support
  * Callers Studio now restores clarification questions from chat history with persisted answers
  * Callers Studio campaign chat now displays proposal change categories
  * Updated login page background
  * Fixed nested tag duplicate creation on double click
</Update>

<Update label="May 18, 2026" description="15659">
  **Features:**

  * New full-screen widget editor modal
  * HTTP OAuth2 integration for connecting to your own OAuth2 providers
  * Contact Memory public API endpoints
  * `phoneTo` and `phoneFrom` exposed as action metadata variables
  * Display campaign save errors in the UI
</Update>

<Update label="May 11, 2026" description="15188">
  **Features:**

  * Web SDK for embedding voice calls directly into your website
  * Nested scripts in campaign script editor with conversion between nodes
  * Emotion tags support
  * Terminate button in test call chat
  * Widget step: JSON editor mode, action select, transcript/action variables
  * Phone number badge popover now shows chat campaigns and archived campaigns
  * Forward Info added to webhook payload fields in UI
  * PCAP files are now available for downloading
  * Array option for transcript variable type selector
</Update>

<Update label="Apr 20, 2026" description="14326">
  **Features:**

  * Callers Studio enhancements: campaign translation, trigger creation, pre-call action variable mapping, floating chat panel, and script version display
  * Node selection on AI Suggestion click
  * Allow underscores in tags
  * Fixed pre-call DNC check marking entire contact instead of flagging only the matched phone number
  * Fixed variable saving in campaign instructions
</Update>

<Update label="Apr 13, 2026" description="13667">
  **Features:**

  * Search and filter variables in scripts and webhooks
  * Callers Studio enhancements: full scenario support and styling fixes
  * Undo/redo support in tags input
  * Open campaigns in new tabs
  * Fixed text selection inside instruction tags
  * Fixed tag not saving on outside click
</Update>

<Update label="Mar 30, 2026" description="12631">
  **Features:**

  * Allow local dialing configuration in campaign settings
  * Suggestion tabs with filtering by status (New, Improved, Dismissed) and empty state with refresh in Callers Studio
  * Configure chat follow-up contacts scheduling delay
</Update>

<Update label="Mar 23, 2026" description="12101">
  **Features:**

  * Vocabulary support for enhanced speech recognition accuracy
  * Script versioning with publish flow and version management
  * AI search chat history persistence and continuation
  * Redesigned AI context memory display with categorized memory view
  * Updated input, select, and textarea components design across the platform
  * Transcript metrics display
  * Connection deletion guards with campaign validation
  * Interruption rate tracking in insights mode
  * No-interruption toggle for action steps
  * Visual indicator for uninterruptible steps
  * Add name field to post-call actions
</Update>

<Update label="Mar 9, 2026" description="10909">
  **Features:**

  * Studio Chat now supports call forwarding, operational settings, and campaign group selection
  * Batched call dispatching for faster campaign execution
  * Campaign memories for AI context retention across conversations
  * Multilingual call support
  * Formatting preservation for instruction tags
  * Insufficient balance status indicator for campaigns
  * Pause status for chat campaigns to prevent new chat sessions from starting
  * Terminate in-progress chat sessions
  * Fixed multi-language meeting booking support
</Update>

<Update label="Feb 23, 2026" description="10178">
  **Features:**

  * Studio Chat now supports campaign type and direction switching, automatic use case detection, grouped results, and multiple UX fixes
  * Custom follow-up prompts for campaigns
  * Verbose mode for bulk contact API now includes contact status and phone numbers in the response
  * WhatsApp template status webhooks with automatic sync when templates are approved
  * Campaign status dropdown now prioritizes campaign-level success criteria and removes duplicates
  * Insights dashboard now supports filtering by statuses and dates
  * Chat campaigns now prevent duplicate sessions on the same phone pair
</Update>

<Update label="Feb 16, 2026" description="9814">
  **Features:**

  * Studio Chat now supports clarification questions, persistent chat history, and improved UI with chat button on every tab
  * Improved voicemail detection accuracy
  * Transcript UI enhancements: collapsible header on scroll, fixed background scrolling
  * Header now supports short mode for compact display
  * Block assigning the same chat phone number to prevent conflicts
  * Control spaces before and after tags for better text formatting
  * Campaign analytics now display decimal precision for organization reports, connect rates, success rates, and total call counts
</Update>

<Update label="Feb 2, 2026" description="9089">
  **Features:**

  * Set MPS (Messages Per Second) limits per account connection
  * Chat post-processing webhooks
</Update>

<Update label="Jan 26, 2026" description="8833">
  **Features:**

  * App Center features 550+ integrations
  * Added 'Call Finished' webhook event with recording URL in the payload
  * Structured SMS format support
  * Restrict access to calls with sensitive data
  * Phone numbers are now automatically removed when duplicating campaigns
  * Query optimizations for faster campaign analytics and reporting
  * Fixed missing UI mapping for recording URLs in call details
  * Fixed CSV imports to accept phone numbers without "+" prefix or country code
  * Success criteria names now accept spaces
  * Improved LLM fallback handling when no slots are available
</Update>

<Update label="Jan 12, 2026" description="8010">
  **Features:**

  * Enhanced webhook security with HMAC and RSA signature support
  * Chat campaigns now respect active hours for follow-up messages
  * Automatic timezone detection when creating or updating contacts from phone numbers
  * Improved custom domain handling for password reset links and welcome emails
  * Pre-call actions now show all mapped variables in test call sidebar
  * Added tooltip for do-not-call information
</Update>

<Update label="Jan 5, 2026" description="7649">
  **Features:**

  * Triggers now fire when contacts are added to campaigns
  * Fixed campaign duplication and script version restoration
</Update>

<Update label="Dec 29, 2025" description="7418">
  **Features:**

  * Preview contacts before finalizing imports for better data validation
  * Improved spam detection accuracy with enhanced phone number verification
  * Custom prompts now available for chat campaigns
  * Chat conversations now have a configurable completion window
  * SMS errors are now clearly visible on the UI
  * Improved handling of multiple user messages in chat
</Update>

<Update label="Dec 22, 2025" description="7203">
  **Features:**

  * Separated Pending status into New and Pending Retry for clearer contact tracking
  * Added success criteria for incoming campaigns
  * Redesigned campaign settings header
  * Fixed global search view on mobile devices
  * Added random delay between messages for more natural conversations
</Update>

<Update label="Dec 17, 2025" description="7013">
  **Features:**

  * Improved handling of keypad inputs so they no longer interfere with conversations
  * Added a pronunciation dictionary for more natural speech output
  * Improved overall pronunciation accuracy in voice responses
  * You can now use variables inside additional prompt configurations
  * Added a webhook notification for unreached contacts
  * Improved Do-Not-Call handling and phone number formatting
  * Fixed issues when uploading contact configuration files
  * Improved navigation after failed test calls
  * Prevented duplicate retry attempts caused by invalid schedules
  * Added a clear UI indicator for uninterruptible steps
  * Improved reliability of Cal.com integration, including retries and team events
  * Global search is now faster and avoids unnecessary error messages
  * Improved messaging shown when technical issues occur
  * Unified and improved keypad input handling across the system
</Update>

<Update label="Dec 7, 2025" description="6470">
  **Features:**

  * Improved voicemail detection speed and reliability
  * Added clearer loading, playing, and pause states to the call player
  * Phone numbers with extensions are now fully visible
  * Incoming calls now support alphanumeric extensions
  * Long campaign names now display correctly in search results
  * Improved right-to-left (RTL) language support across the UI
  * Fixed multiple spacing and text formatting issues
  * Improved scrolling behavior in phone number lists
  * Search fields now reset correctly when closing modals
  * Fixed status filtering in the archive view
  * Sidebar now remains open after viewing actions
  * Telnyx sections are hidden when not configured
  * Improved filtering and visibility of Telnyx phone numbers
  * Improved noise-cancellation configuration UI
</Update>

<Update label="Nov 25, 2025" description="6002">
  **Features:**

  * Fixed an issue where users were incorrectly asked to repeat their first message
  * Improved voicemail detection, especially in cases with long silence
  * Voicemails are now left only on the final retry attempt
  * Campaigns no longer stop due to temporary database connectivity issues
  * Archived contacts are now automatically skipped
  * Improved reliability of background actions
  * Fixed issues when saving campaigns with invalid inputs
  * Added confirmation before removing important post-call criteria
  * Improved call transfer behavior in campaign scenarios
  * Fixed missing call transfer options in new campaigns
  * Improved accuracy and performance of global search
  * Fixed UI issues with workflow node alignment
  * Improved layout and behavior of the test call window
</Update>

<Update label="Nov 21, 2025" description="5834">
  **Features:**

  * Share outgoing call links directly via URL parameters for easier collaboration
  * Display SIP variables in Contact Info tab with full CSV export support
  * Improved AI campaign generation with enhanced prompts for better script quality
</Update>

<Update label="Nov 11, 2025" description="5393">
  **Features:**

  * Enhanced webhooks and actions with dynamic date picker variable support for flexible scheduling
  * Custom actions and webhooks now include cURL format display with seamless import functionality
  * Bulk enable or disable apps in Whitelabeling mode for streamlined app management
  * Whitelabeling now supports bringing your own custom apps for complete brand control
  * Enhanced Cal.com integration now supporting up to 10 different event types within a single script
  * Redesigned actions popover interface for improved visibility and user experience
  * Resolved notification marking issues for reliable status tracking
  * Chat campaigns now support automatic opt-out detection for unsubscribe keywords
  * Map conversation data to script variables directly in pre-call actions for enhanced customization
  * Bulk delete phone numbers from both the UI and API for efficient number management
  * Performance optimizations across the platform to minimize latency and improve responsiveness
  * Configure daily call attempt limits per campaign for better control over outreach frequency
  * Native Telnyx integration now available for chat campaigns to expand messaging capabilities
  * SIP integration now supports alphanumeric phone numbers for enhanced flexibility
  * Improved SSO connectivity with enhanced reliability and stability
  * Expanded language support with new bi-lingual models for various Asian languages
  * Introducing omni-channel support with fully integrated chat campaigns
  * Major App Center upgrade featuring over 400 native integrations for seamless workflow automation
  * New sub-account permission to enable or disable spam checks for phone numbers
</Update>

<Update label="Oct 12, 2025" description="4701">
  **Features:**

  * Enhanced Cal.com integration, now supporting up to 10 different meetings in each script
  * Fixed Cal.com modal redirects to work seamlessly between settings and App Center pages
  * Improved Hebrew language support
  * Improved fair balancing on "Prefer Local" calling strategy distribution when all phone numbers match the same location
  * New actions popover interface with detailed execution logs, request/response data, and status tracking for custom actions and webhooks
  * Added support for multiline text in action inputs with proper newline character preservation
  * Improved script generation for faster generated and better scripts
  * Enhanced dialect selection interface with fixed popover behavior
  * Better handling of empty contact data in the contact information panel
  * Enhanced error handling and logging for audio sessions
</Update>

<Update label="Sep 28, 2025" description="3751">
  **Features:**

  * Enhanced SIP recording capabilities with improved performance and reliability
  * Improved Cal.com integration with better connection management and filtering
  * Added new call performance metrics (CPS) for better campaign analytics
  * Set maximum call duration limits to control call length and costs
  * Fixed campaign summary export reliability for more accurate reporting
  * Improved knowledge base performance with better embedding generation
  * Enhanced phone number masking and display for better privacy protection
  * Streamlined workflow interface with improved node positioning and initialization
  * Better availability scheduling with enhanced modal validation
  * Optimized App Center interface for better usability on smaller screens
  * Improved success criteria tracking for more accurate campaign outcomes
  * Enhanced webhook handling with better error management and reliability
  * Better phone number management with improved search interface
  * Improved support for Google Cloud text-to-speech and voices
</Update>

<Update label="Sep 18, 2025" description="3511">
  **Features:**

  * Improve "Prefer Local" calling strategy when all numbers match the location
  * Display correct user email in campaign history list
  * Fix popover behavior for dialect selection interface
  * Allow newline symbols in campaign descriptions and settings
  * Improve load time for multi-line actions
  * Add support for large prompts in AI script generation (over 4000 characters)
  * Fix Cal.com UI redirects for both settings and actions compatibility
  * Enhance actions popover layout and user experience
</Update>

<Update label="Sep 1, 2025" description="3420">
  **Features:**

  * Address number input field issues
  * Launch updated workflow tab interface
  * Fix patience-level popup opening issues
  * Enhance Success Criteria functionality with multiple dispositions support
</Update>

<Update label="Aug 15, 2025" description="2373">
  **Features:**

  * Add Hungarian language support for broader accessibility
  * Improve button visual feedback with color changes for disabled states
  * Update input field plus button design for better user experience
  * Prevent empty voicemail messages to ensure proper call handling
  * Set default value for "Initiate Conversation after No Response" setting
</Update>

<Update label="Aug 14, 2025" description="2347">
  **Features:**

  * Add patience level settings for individual nodes to control call pacing
</Update>

<Update label="Aug 13, 2025" description="2284">
  **Features:**

  * Support using variables and SIP addresses in transfer steps for enhanced call routing
  * Add user access controls for contact export functionality
  * Improve tool call mapping for better integration tracking
  * Fix post-processing reliability and warm transfer summary recovery
  * Add user phone number to prompts for better call context
</Update>

<Update label="Aug 9, 2025" description="2116">
  **Features:**

  * Add comprehensive call metrics for better analytics
  * Give preference to "Call Later" over "Interested", to ensure it will retry
  * Add phone strategy "Auto optimize" feature for intelligent call routing
  * Enhance post-call question analysis capabilities
  * Improve App Center page interface and integration management
  * Fix various UI issues and integration connection handling
</Update>

<Update label="Aug 3, 2025" description="2078">
  **Features:**

  * Enhance App Center page with improved navigation and integration management
  * Fix integration card interactions and connection display editing
  * Improve Slack URL integration and Twilio error handling
</Update>

<Update label="Jul 27, 2025" description="1801">
  **Features:**

  * Add webhook logs for better integration monitoring
  * Implement warm transfer variables for enhanced call handoffs
  * Enhance webhook body handling and API request configurations
  * Improve action modal functionality and variable management
  * Fix various integration and navigation issues
</Update>

<Update label="Jul 23, 2025" description="1584">
  **Features:**

  * Improve campaign history loading performance for faster navigation
  * Trigger warm transfer message playback by pressing a key for enhanced call control
</Update>

<Update label="Jul 22, 2025" description="1528">
  **Features:**

  * Enable user-level access control to show or hide phone numbers for enhanced privacy
  * Enable keypad input on individual steps and campaign-wide for enhanced interactive call flows
  * Implement warm transfer functionality for seamless call handoffs
  * Add password reset and welcome message capabilities via email
</Update>

<Update label="Jul 15, 2025" description="1450">
  **Features:**

  * Enhance response viewing with improved interface and functionality
  * Increase maximum daily call attempts up to 30 for high-volume campaigns
  * Improve default logo quality on authentication pages
  * Remove concurrent call limits for new campaigns by default
  * Optimize warm transfer message playback for compatibility with Argentinian phone providers
  * Allow longer text in "Additional Rules" section for detailed campaign configuration
</Update>

<Update label="Jul 8, 2025" description="1350">
  **Features:**

  * Fix webhook notifications for voicemail detection from Twilio and SIP integrations
  * Generate appropriate text when tool calls are made without reaching the target step
  * Add X-Signature field to API Builder headers for enhanced security
  * Mark all notifications as read with a single action
  * Prevent crashes when conversation flow titles are missing
  * Fix Swagger documentation for voice creation endpoints
  * Correct Total Dial Attempts maximum value saving functionality
</Update>

<Update label="Jul 1, 2025" description="1250">
  **Features:**

  * Launch App Center with comprehensive integration management
  * Set action card loading states based on integration data availability
  * Fix infinite action card loading issues
  * Add new Apps icon for App Center sidebar navigation
  * Improve modal positioning for better user experience
  * Move API Keys from App Center to Settings for better organization
  * Rename integration hub to "App Center" for clarity
  * Hide "Read Help Doc" button for custom domain users
  * Display Active Piece actions in call transcripts
</Update>

<Update label="Jun 28, 2025" description="1150">
  **Features:**

  * Enhance interruption handling with improved message playback
  * Skip unplayed messages during interruptions for cleaner call flow
  * Fix incorrect played duration calculations for interruptions
  * Implement uninterruptable delays for critical call segments
  * Add delay after step completion for better pacing control
</Update>

<Update label="Jun 25, 2025" description="820">
  **Features:**

  * Launched our new Integration Center featuring 300+ native integrations (available in closed beta only)
</Update>

<Update label="Jun 11, 2025" description="248">
  **Features:**

  * Added a settings for campaigns to leave voicemail messages when reaching an answering machine
</Update>

<Update label="Jun 9, 2025" description="164">
  **Features:**

  * Enhanced "Call Later" status (formerly "Call me Later") with improved call details and context
  * Implemented multi-permission support allowing users to have multiple permission roles
  * Launched rebrand to Callers AI with refreshed visual identity and user experience
</Update>

<Update label="May 28, 2025" description="v20175">
  **Features:**

  * Choose from three dialing strategies to optimize your call success: Load Balanced for maximum distribution, Prefer Local Numbers for higher pickup rates, or Auto-Optimize for AI-powered balance
  * Open campaigns in new tabs for easier multitasking
</Update>

<Update label="May 20, 2025" description="v19939">
  **Features:**

  * End calls directly from your script with a new End Call step for better call flow control
  * Export more detailed data with events information now included in contacts and calls CSV exports
</Update>

<Update label="May 13, 2025" description="v19719">
  **Features:**

  * Easily set how long we store your call recordings and transcripts directly from the settings page
  * Added an option to prevent interruptions during your greeting message for smoother call starts
  * New Notifications Center keeps you informed about campaign changes and errors (Limited beta only)
</Update>

<Update label="May 6, 2025" description="v19504">
  **Features:**

  * Webhook payloads now include organization names and the 'phoneTo' field for better tracking
  * More voice options from TTS vendors are now available through our API
</Update>

<Update label="April 28, 2025" description="v19236">
  **Features:**

  * Create flexible call schedules with different time ranges for each day
  * View all campaign variables in a convenient new modal
  * Access advanced interruption settings right in your campaign settings
  * Webhooks now include an 'isIncoming' field to identify call direction
  * SIP numbers are automatically removed when deleting their associated SIP connection
  * Agencies can enable or disable phone number selection in campaigns
  * Enjoy our improved analytics dashboard interface
  * Easily reset to default prompts when changing question types in post-call analysis
</Update>

<Update label="April 17, 2025" description="v18843">
  **Features:**

  * You can now edit SIP settings and test SIP connectivy direclty from the SIP setup page
</Update>

<Update label="April 10, 2025" description="v18587">
  **Features:**

  * We've added organization-level webhooks for better integration
  * You can now set limits on concurrent calls at the account level
  * Agencies can now show or hide the option to limit concurrent calls from their sub accounts
  * Manage sub accounts and SIP integrations easily with our new API
  * Voice management via API is here! Add cloned voices and tweak settings using voices from ElevenLabs or Cartesia
</Update>

<Update label="April 2, 2025" description="v18438">
  **Features:**

  * Built-in Caller ID Spam Checker - check if your phone numbers are considered spam
</Update>

<Update label="March 15, 2025" description="v17973">
  **Features:**

  * Organize campaigns into groups with a new user interface
  * Set permissions for accounts and sub-accounts directly from the interface
  * Utilize advanced webhooks for enhanced integration capabilities
  * Enjoy a refreshed and modernized account settings interface
  * Extract information from call transcripts within the Actions feature
  * View accurate hangup reasons for SIP calls displayed correctly
</Update>

<Update label="February 26, 2025" description="v17032">
  **Features:**

  * See detailed descriptions of changes in the campaign history dropdown
  * Add keywords to enhance speech recognition accuracy
  * Personalize your profile with a user profile picture
</Update>

<Update label="February 16, 2025" description="v16597">
  **Features:**

  * Access a new Knowledge Base interface for managing information
  * Gain insights into script interactions with detailed step-by-step data
  * Understand call outcomes with reasons for "Interested" or "Not Interested" statuses
</Update>

<Update label="February 9, 2025" description="v16334">
  **Features:**

  * Log in seamlessly with Single Sign-On (SSO) support
  * Use variables from scripts in Actions, along with numerous enhancements
</Update>

<Update label="February 1, 2025" description="v16013">
  **Features:**

  * Manage team members more effectively with an updated Members tab in Settings for subaccounts
  * Test calls directly within the script interface for a smoother workflow
  * Access script versions for all campaigns and restore older versions as needed
  * Update call statuses and retrieve status changes via an external API
</Update>

<Update label="January 19, 2025" description="v15440">
  **Features:**

  * Manage script blocks more efficiently by moving entire blocks with subflows
  * Set patience levels for individual steps or entire campaigns to control pacing
  * Control campaigns via public API: start, stop, and add interest criteria
</Update>

<Update label="January 12, 2025" description="v15139">
  **Features:**

  * Use variables and instructions to customize scripts dynamically
  * Brand your domain with Whitelabel support (available once migrated from Auth0)
  * Duplicate campaigns across subaccounts for easier management
</Update>

<Update label="December 20, 2024" description="v14712">
  **Features:**

  * Define maximum call attempts at the organization level for better control
  * Retrieve call recording URLs through a public API for easy access
</Update>

<Update label="December 25, 2024" description="v14522">
  **Features:**

  * Add new nodes anywhere in the script for greater flexibility in design
</Update>

<Update label="December 18, 2024" description="v14329">
  **Features:**

  * Monitor usage with a new Usage tab for detailed insights
  * Enhance SIP calls with background noise for a more natural experience
</Update>

<Update label="December 15, 2024" description="v14251">
  **Features:**

  * Integrate multiple webhooks to streamline external communications
</Update>

<Update label="December 11, 2024" description="v14110">
  **Features:**

  * Track calls with a new "completed" status for better reporting
  * Allow duplicate contacts in campaigns for increased flexibility
</Update>

<Update label="December 1, 2024" description="v13799">
  **Features:**

  * Transfer calls via SIP REFER, supporting Telnyx integration (no UI yet)
</Update>

<Update label="November 23, 2024" description="v13674">
  **Features:**

  * Analyze call performance with comprehensive call statistics
  * Connect multiple SIP connections to the same account for enhanced call forwarding
</Update>

<Update label="November 16, 2024" description="v13399">
  **Features:**

  * Track statuses of forwarded calls for improved call management
</Update>

<Update label="November 10, 2024" description="v??">
  **Features:**

  * View an "Events" column in both incoming and outgoing campaigns for detailed tracking
  * See paused campaigns (per schedule) in green on the campaigns list and sidebar
  * Sort campaigns by type, name, or status for easier navigation
</Update>

<Update label="October 27, 2024" description="v12454">
  **Features:**

  * Add post-call questions that connect or disconnect from script steps
  * Search contacts based on answers to post-call questions
  * View archived contacts in a dedicated tab for better organization
  * Receive extended status updates via Webhook and Slack integrations
  * Sort and filter incoming campaign data by date for detailed analysis
  * Display a "failed" status for campaigns that encounter issues
</Update>

<Update label="October 13, 2024" description="v11937">
  **Features:**

  * Filter campaign statistics by date for tailored insights
  * Access and search campaign events through a new API feature
</Update>

<Update label="October 9, 2024" description="v11834">
  **Features:**

  * Filter contacts by their last call attempt for targeted follow-ups
  * View usage history (exclusive to Admins) for account oversight
  * Benefit from a revamped summary generation process
</Update>

<Update label="October 2, 2024" description="v11616">
  **Features:**

  * See updated SMS statuses synced with Twilio (queued vs. sent) via webhook
  * Set maximum concurrency limits for campaigns through the UI
</Update>

<Update label="September 25, 2024" description="v11325">
  **Features:**

  * Delete SIP phone numbers directly from the interface
  * Add phone numbers to SIP with an improved input experience
  * Support multiple languages for broader accessibility
  * Archive campaigns without altering their status
</Update>

<Update label="September 5, 2024" description="v10865">
  **Features:**

  * Enjoy a redesigned call badges interface for better usability
</Update>

<Update label="September 1, 2024" description="v10604">
  **Features:**

  * Archive entire organizations for streamlined account management
  * Classify immediate hangups as "Call me later" or "Not Interested" for clarity
  * Introduce a new IVR status for enhanced call handling
</Update>

<Update label="August 26, 2024" description="v10322">
  **Features:**

  * Retry calls marked as "Call me later" to improve outreach
  * Support French and Portuguese languages, customizable per account
</Update>

<Update label="August 21, 2024" description="v10124">
  **Features:**

  * View campaign-level column statistics for deeper insights
  * Access a scenarios bank for pre-built script options
</Update>

<Update label="August 4, 2024" description="v9635">
  **Features:**

  * Confirm actions like reverting, canceling campaigns, or deleting contacts with a dialog box
  * Hover over call dates to view webhook logs instantly
  * Save campaign drafts automatically (no UI visible)
  * Monitor billing cycles directly from the interface
  * Enable Spanish language support for broader reach
</Update>

<Update label="July 29, 2024" description="v9171">
  **Features:**

  * Experience a revamped post-processing system with improved logic
  * Receive Slack notifications and filter webhooks with greater granularity
</Update>

<Update label="July 28, 2024" description="v9032">
  **Features:**

  * Manage multiple organizations in separate browser tabs with URL-based account selection
  * See "Answered" or "Not answered" labels on forwarded call transcripts
  * Search calls by contact name for quicker access
</Update>

<Update label="July 25, 2024" description="v8952">
  **Features:**

  * Use authenticated SIP via Twilio for secure call handling
  * Focus on error details automatically when saving fails
</Update>

<Update label="July 22, 2024" description="v8754">
  **Features:**

  * Export CSV files including answers to key questions for detailed reporting
</Update>

<Update label="July 14, 2024" description="v8451">
  **Features:**

  * Send SMS using node IDs for precise targeting
  * Add optional text to Goto updates for more context
  * Detect voicemails with Callers' system instead of Twilio's
  * Review interest criteria and key questions with a dedicated screen and modal
  * Include multiple SMS messages within a single script
  * Enhance the "Make a key question" modal for better usability
</Update>

<Update label="June 26, 2024" description="v7806">
  **Features:**

  * Set account limits to manage resource usage effectively
  * Support international phone numbers for global outreach
  * Export contacts as CSV files from outgoing campaigns
  * Generate scripts with GoTo nodes included automatically
  * Include variables in script generation for dynamic content
  * Retry script generation automatically if it fails
</Update>

<Update label="June 13, 2024" description="v7328">
  **Features:**

  * Create advanced scripts with Go To edges for complex flows
  * Generate scripts directly from a text prompt
</Update>

<Update label="June 9, 2024" description="v7185">
  **Features:**

  * Track and display branch IDs in call transcripts for clarity
  * Search contacts within incoming campaigns for easier management
</Update>

<Update label="June 2, 2024" description="v6913">
  **Features:**

  * Manage sub-accounts for hierarchical organization control
  * Display branch titles in transcripts for detailed tracking
</Update>

<Update label="May 29, 2024" description="v6773">
  **Features:**

  * Forward calls to other numbers or systems seamlessly
</Update>

<Update label="May 26, 2024" description="v6655">
  **Features:**

  * Monitor campaign-level errors for proactive troubleshooting
  * Support new Calendly event types like group and round-robin meetings
  * Validate required fields in Calendly integrations for accuracy
  * View summaries with special boxes for meetings and SMS, ordered by script sequence
</Update>

<Update label="April 25, 2024" description="v6533">
  **Features:**

  * Added new feature for testing purposes
</Update>